Sri Gokarnanath Co-operative Bank Ltd.

  • Banking Service Since 1925
Facebook-f Linkedin-in Twitter Youtube Instagram
Menu
Get your money in seconds & Take your business to new heights with our POS machine/Sound Box/QR codes. Click here for more details|Moodabidri Branch Opening Invitation|Profit & Loss 2023|Balance Sheet 2023|Statutory Auditor Policy

Customer Grievances

Customer Grievances Redressal








    Escalation Matrix

    Welcome to Sri Gokarnanth Co-operative Bank Ltd . We value your banking relationship with us. It is the endeavour of the bank to give hassle free service to all its customers at all times. However, if you still have any complaints please follow the steps mentioned below. We shall make best efforts to resolve the issue at the earliest.

    [Step 1] Queries / Feedback / Complaints

    The complainant may reach his/her base Branch using any of the channels mentioned
    below

     

    The Branch will respond to the complaint within 7 working days from the date of receiving the complaint. Written complaints received at Branch will be reported to Administrative Office by the Branch.

    [Step 2]: Grievance Redressal Cell

    If the issue is not resolved within 7 days of lodging a complaint with the Branch as stated in Step 1 above, the complainant may approach Bank’s Grievance Redressal Cell through any of the channels mentioned below. The previous complaint acknowledgment provided by the Branch must be mentioned for the purpose of escalation.

    Grievance Redressal Cell,
    Sri Gokarnanath Co-Operative bank Ltd.
    Administrative office. SGT Road.
    Kudroli. Mangalore-575003

    The complainant will receive a response within 7 working days of lodging the complaint with the Grievance Redressal Cell.

    [Step 3]: Principal Nodal Officer

    If the resolution provided by Bank’s Grievance Redressal Cell does not meet the complainant’s expectation, he/she may approach Bank’s Principal Nodal Officer  through any of the access channels mentioned below. The complaint acknowledgement provided by Grievance Redressal Cell is required for escalating the issue to Principal Nodal Officer.

    Principal Nodal Officer,
    Sri Gokarnanath Co-Operative bank Ltd.
    Administrative office. SGT Road.
    Kudroli. Mangalore – 575003

    The complainant will receive a response within 7 working days of lodging complaint with the Principal Nodal Officer.

    If after having followed steps mentioned above, the issue still remains unresolved or if the complainant has not received response within 30 days of lodging the first complaint, he/she may approach the Banking Ombudsman appointed by the Reserve Bank of India.

    Please take note that the first point for redressal of complaints is the Bank itself. You may approach Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.

    Reserve Bank – Integrated Ombudsmen Scheme, 2021 (RBIOS,2021)

    RBI kehta hei
    (https://www.rbi.org.in/commonperson/english/scripts/rbikehtahai.aspx)

    RBI Grievance Redressal
    (https://cms.rbi.org.in/cms/indexpage.html#eng)